Regular and Follow-up Status Call Questionnaire – Example


Regular and follow-up status calls are conducted by staff and volunteers who contact mHealth program participants to identify any problems or technical support needs. Calls are made one week after the initial mHealth program training with follow-up calls monthly thereafter. Volunteers can contact between 10 to 50 participants per week. Each call lasts 3 to 5 minutes and is recorded on a brief questionnaire form. Status calls help to maintain participant engagement and adoption.


This tool is appropriate for health care providers and program staff interested in evaluating patient engagement and mHealth program use including:
  • Management team
  • mHealth project team members
  • Program management
  • Medical management

Helpful Tips

  • Note if the participants forget to reply to program texts.
  • Account for resources to enter data from completed status call questionnaires to an electronic format.

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