Provider Engagement: A Guide from the Care Transitions Technology Toolkit


Effective provider engagement strategies are critical to successful implementation of chronic disease interventions and improved patient outcomes, increased provider satisfaction, and improved communication between patient and provider outside of the medical visit. Key action steps that facilitate meeting these goals include, making the case for technology-enhanced care transitions, establishing appropriate workflows, adding value to providers’ practices, and building on providers’ trust.


  • Management team
  • Telehealth project team members

Helpful Tips

  • Describe how the technology-enhanced care transitions program will produce results that are meaningful to the provider
  • Complement the technology-enhanced care transitions program to the staff’s normal workflow
  • Elicit provider and staff feedback, adjusting the technology-enhanced care transitions program through regularly scheduled discussions for continued program improvement
  • Leverage existing improvement programs where possible to take advantage of previous relationships.

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