mHealth Change Management Guide


The framework for assessing and addressing the human, technical, and clinical resources that will be required for the successful implementation of a remote patient monitoring program requires careful management of the change process. Specifically, leadership must clearly define, communicate and share the goals, tasks and expectations for the program, and clinical staff and other stakeholders impacted by the program (“the change”) must acquire the knowledge, skills and other resources to successfully support implementation. Key elements include assessing the organization’s readiness for change, gaining stakeholder support for the change, defining new staff roles and responsibilities as well as training needs for the on-going management of the program.


For organizations that have completed the program design and need to conduct an assessment of the organization’s current capacity and to identify any requirements to successfully manage change.

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