Interactive Voice Recognition RPM Project Workplan – Example


An example of the tasks included in an Interactive Voice Recognition (IVR) RPM project workplan. This spreadsheet provides a systematic method for tracking project tasks, task and organization owner, due date, and percentage of task complete.


Those tasked with creating a RPM IVR project workplan that wish to use a framework reference including:
  • RPM project team members
  • Program management office
  • Medical management
  • RPM Vendors

Helpful Tips

  • Users may wish to add low-level detail within each task category.
  • Aspects of the project workplan apply to other RPM projects, but are intended for use with an Interactive Voice Recognition RPM project.

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