Customer Support Guide

Description

A guide to using communications and customer service approaches to support patients and staff that are engaged in an RPM program.

Audience

Clinical and administrative staff as well as technology vendors including:
  • Nursing operations management
  • Technology Vendor support staff
  • Telehealth project team members

Helpful Tips

Review available support materials from technology vendors when establishing individual staff and patient support for program startup, ongoing technical support and program discharge.

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