Care Coordination/Telehealth Operations Manual


A comprehensive example of a Care Coordination/Home Telehealth (CC/HT) Operations Manual. The CC/HT is the Veterans Health Administration’s seamless interdisciplinary approach to coordinating care across all settings, episodes of illness and at the appropriate level of care.


Program managers involved in the design and implementation of technology-enhanced care management.

Helpful Tips

The Operations Manual is written for a telehealth program but could be modified to become suitable for any patient-centered technology enhanced care management program.

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